FREQUENTLY ASKED QUESTIONS
If you have a question, check below to see if we’ve already addressed it. If not, please reach out and let us know how we can help.
WHERE DO YOU SOURCE YOUR WOOD FROM?
Sustainability is at the forefront of our business. Our wood comes from local salvaged trees which have either died or are in declining health. We then mill the lumber into slabs and craft our furniture in house.
ARE THE PRODUCTS ON YOUR WEBSITE ALL THAT ARE AVAILABLE?
We try to keep up on posting our inventory on our website, but because each piece is unique our inventory is always changing. We also craft custom built furniture. Stop in to our showroom or give us a call if you don’t see what you are looking for
HOW DO YOU CARE FOR WOODRICH FURNITURE?
Caring for your Woodrich furniture is easy. The finish requires no waxing, polishing, or other regular maintenance.
The finish we use is very durable and will withstand many years of normal use. We highly recommend that you do not expose your tabletop to high heat or prolonged moisture contact, as these will damage the finish. Many types of furniture are susceptible to damage if moved by dragging, especially over a thick carpet. Please use two people to safely move large pieces.
It is best to dust with a damp rag using long strokes parallel to the grain direction. A small amount of mild soap can be added to clean up oily spills.
Avoid aggressive scrubbing.
Avoid polishes, oils, and all solvents. These occasionally react with the finish and can create a high-gloss surface.
Avoid high heat, especially moist heat. Remember, this applies to boxes from the microwave as well as pans from the oven.
HOW IS YOUR FURNITURE SHIPPED?
We ship nationally and internationally. We use white-glove shipping services whenever possible to ensure your furniture makes it to its destination in pristine condition. Your table will arrive blanket-wrapped or crated, fully insured, and will be assembled inside your home or office.
WHAT IS YOUR DELIVERY RADIUS?
Local delivery includes roughly a 100 mile radius from our stores and costs $150 or less depending on the size of your order. We use white-glove shipping services for longer distance deliveries. Please allow 3-5 business days to schedule your delivery.
Special handling may be required for large pieces and charges may apply for delivery to remote locations. Shipping quotes are generated within 48 hours and can be provided prior to purchase.
WHAT WILL THE DELIVERY FEE BE?
All products in our collection include delivery & shipping fees. We will provide a delivery fee quotation for all custom orders.
WHAT IS YOUR TYPICAL LEAD TIME?
On average, our in-stock, non-custom pieces will arrive within 2 weeks. Custom orders will take between 4 and 8 weeks depending on the time needed to complete your base. We’ll be sure to give you an accurate date for completion at time of purchase.
CAN I PICK UP MY ORDER IN STORE TO AVOID THE DELIVERY FEE?
For in-stock, non-custom orders, it is possible to pick up your smaller pieces in store during business hours. Contact us to find out more.
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